Shipping Policy

At The Hat People, we are committed to providing a clear, reliable, and transparent shipping experience for customers in the United States.

Shipping Destination: We currently ship exclusively to the United States. Orders for delivery outside the US will not be processed.

Shipping Costs: We offer Free Shipping on all orders within the United States. There are no hidden shipping fees or minimum order requirements.

We ship hats and headwear across the United States.

1. Order Processing Time (Handling)

• Time: 1–2 Business Days (Monday to Friday)
• Order Cutoff Time: 5:00 PM (PT). Orders placed after 5:00 PM or on weekends/public holidays will be processed on the next business day.

2. Shipping Time (Transit)

• Time: 4–6 Business Days (Monday to Friday)
• Carrier: FedEx
• Total Estimated Delivery Time: 5–8 Business Days

Order Tracking

We provide tracking for shipped orders. Once your order has been dispatched, you will receive or be provided a tracking number that can be used to monitor delivery status.

Duties and Taxes

For customers in the United States, we do not charge additional import duties at delivery. Any legally applicable sales tax, if required, will be displayed or handled according to applicable law.

Lost or Delayed Packages

If your package is delayed significantly beyond the estimated delivery time, contact support@thehatpeople.shop. We will work with the carrier to investigate the shipment.

Contact Us

If you have questions about shipping or your order status, contact us using the details below.

Business Information

Business Name: The Hat People

Business Days: Monday To Friday (8 AM–5 PM)

Customer Support: 24/7 Hours

Business Phone: +1 (281) 288-4772

Email: support@thehatpeople.shop

Business Address: 213 Main St, Spring, TX 77373, United States

Response Time: We are committed to responding to all inquiries within 24 Hours.